Talking Caller ID Not Working

Sometimes it is just hard to convince people that events happen on coincidence. Like, there is this person whose talking caller ID stopped working after installation of his new service. Put the blame on his service provider.  First, we need to understand that caller ID is a phone feature more so when it tells you who is calling. This feature will function as long as it is enabled and properly configured.  If it does not work, then we need to read the manual before putting the blame on anyone.

Let’s take this example, Panasonic KXT64 series that has that feature. For this type of phones, you just have to press the menu button, then the # and 162 press up or down scroll buttons to turn it off or on and then press save. Then press the off button to exit out of it. Another Panasonic phone series, TG93330 series, it is almost the same. For handset, just press menu enter 162 then press 1 for on and 0 for off. For base unit press menu then *162 then press 1 for on and 0 for off.  You can refer below, just click the pictures to check the programming codes for you to have a guide. It only applies to Panasonic phone TG9333 series. Please refer to your phone manual. Also, please take into consideration the party calling you, their outgoing caller ID should be turned on because your phone will not give you the information that they do not have.  There are just some people who does not wanna show their name and phone numbers thus it appears their number is private, unknown or unavailable.  

Programming Features

                             

*1 If “System setting” column is checked, you do not need to program the same item 

using another handset.

*2 If you subscribe to Caller ID service and want to view the caller’s information after 

lifting up the handset to answer a call, turn off this feature.

*3 Turn this feature off if you prefer not to hear key tones while you are dialing or 

pressing any keys, including confirmation tones and error tones.

*4 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone 

(tone 1 to 3). If you select a melody, you cannot distinguish lines by their ringers.

*5 If you select one of the melody ringer tones, the ringer tone will continue to play for 

several seconds even if the caller has already hung up. You may either hear a dial 

tone or no one on the line when you answer the call.

*6 The flash time depends on your telephone exchange or host PBX. Contact your 

PBX supplier if necessary. The setting should stay at “700ms” unless pressing 

{FLASH} fails to pick up the waiting call.

*7 Generally, the line mode setting should not be adjusted. If “Line in use” is not 

displayed when another phone connected to the same line is in use, you need to 

change the line mode to “A”.

*8 This feature allows the unit to automatically adjust the date and time setting when 

caller information is received. To use this feature, set the date and time first.

Caller ID on Uverse Phone Says Incoming Call

     I received a call right now from an irate customer saying that they just Uverse installed and their caller ID seems not to be working fine. I believe I was the seventh representative she talked to today and she has been passed on to t2 3 times with one dropped call.

    I explained to the member the work around since it's a known issue. I told her if she does not see the name of the person yet she knows who is calling, the work around there is to add it to her address book. You can do it on your TV if you have IPTV from Uverse by going to channel 9900 and add the numbers and name the callers or you can do it by going to online account management. The website is http://att.com/myuverse. Please make sure that you are using your primary email address. Once you log in, click home phone, then choose uverse voice details. Under voice options, select address book. From there you can add new contacts, view or search for existing contacts and manage distribution groups. Once those people in your contacts call you, their names will appear.

     If the above step does not work that means that it has something to do with your phone settings. Please refer to your phone manual on how to turn it on.

    Should you have questions, clarifications or suggestions or topic that you want me to discuss feel free to write your comments.