What To Do If You Feel That Your Email Has Been HIjacked Or Hacked

These are the symptoms of a possible compromised email address include:

• Complaints about spam being sent from your email address (to persons within your address book or to strangers).
• You are not receiving any email.
• You appear to be missing email.
• You are receiving large numbers of undeliverable or bounce messages you did not send.
• You are not able to login to your email account.
• Unknown email appearing in Sent Items folder.

Generally these are the things that your ISP would ask you to do: 

1. Secure all of your computers against malicious keylogging software that can steal passwords and other personal information.

• Scan all computers with an up-to-date anti-virus program. The AT&T Internet Security Suite powered by McAfee is free to qualifying members and includes anti-virus, anti-spyware, and firewall protection.
• Use an up-to-date anti-spyware (anti-malware) application, as some malware is not detected by anti-virus scans.
• Ensure your operating system has been updated with all the recommended security updates from the operating system provider.

2. Change or reset your password to one not used previously. By changing your password immediately, you can minimize the resulting risk for your AT&T account. You may want to change it immediately to secure your account and again once you verify all computers on your network are free of malware and all Mail Options are valid.

3. Verify Mail Options and make corrections in the event they have been tampered with. (The steps below are applicable to AT&T and yahoo users.

• Access http://www.att.net and click on the Mail button located on the right of the screen and login.
• Access the Mail Options or More Options link in Webmail.
• Verify Your Signature - Check for changes or unknown content within the signature, and update as appropriate.
• Spam Settings - Verify that your own email address is not listed in the Blocked Email Addresses list. If it is, remove it and click Save Changes.
• Filter - Check filters for unknown filters or filters that direct mail to the trash, and update as appropriate.
• Accounts - Check for any unknown listed accounts. Verify the From Name and Reply-to address. If unknown or incorrect, change the From Name and remove the Reply-to address.
• POP & Forwarding - Check and verify a forwarding address, and update as appropriate.
• Vacation Response - Make sure that the vacation response is disabled, unless this is desirable.
• Contacts - Check you address book. Are all your contacts there or any new added or changed?
• Account Information Tab - Log in required. Verify your personal information is correct.

4. Establish or update your Account Security Question and Answer at https://uversecentral.att.com/uvp/myhome.

1. Log in with you user ID and password.
2. On the Main Tab, click on Profile Management.
3. Enter your current password.
4. In the Security Information section, click on Create or Edit Security Information.

Other Considerations

Notify Contacts - Use an alternate email address or another form of contact to warn your contacts not to open anything from your compromised email address. Recommend that they use updated firewall and anti-virus protection and keep all security patches updated. They should also run an anti-virus scan.

Create a New Email Address - If you don't mind losing your email address, it's best to start fresh and create a new one. You can go here to create new AT&T sub accounts.

Keep Records - Your email address is linked to many of your online activities. If your ID is compromised, you don't want the bad guys asking your bank to send a new user name and password to that email account. Keep track of every activity tied to your email account, and if the account is compromised, immediately notify your bank, Credit Card Company and any other related accounts.

Put Online Purchases on Hold - You'll want to make sure your computer is virus-free before you start entering credit card numbers for online purchases. Some malicious software enables criminals to track every key stroke a computer makes.

Additional Security Measures

Wireless Settings - If you utilize a wireless-capable connection device, please ensure that the wireless connectivity is disabled if it is not being used or that security is enabled for the wireless connection. If security is not enabled, anyone within range of the device can use the connection and you as the account holder will be held responsible for any activity originating from your connection.

Browser Updates - Web browsers are constantly updated to improve functionality and security. Keeping your browser updated to the latest version is one of the simplest and most effective ways to protect yourself. To check the version you are currently using, look to your browser toolbar at the top and locate (usually under Help) where it says About, and then the name of your browser. This will tell you what version you have. Then check this list to see if you have the latest supported version for your operating system (OS).

Learn More - Education is an important key to keeping yourself safe and secure online. Several resources are available online, such as OnGuardOnline.gov, a federal government website dedicated to helping you be safe, secure, and responsible online.

source: www.att.com/esupport/article.jsp?sid=KB409170#fbid=EcDeiYK0f92

How To Create Sub Account Email For Time Warner Cable Customers

Creating a sub account for Time Warner Cable is very easy. But the number of sub account emails that you can have depends on what your subscription is. Unlike AT&T, regardless of your subscription, you can have as much as 19 additional sub accounts. And the storage space for their email is unlimited. For Time Warner Cable customers, if you are subscribed to the Ultimate internet package, that's the only time that you can have 20 sub accounts and 50 GB space. That means that if you only have the standard package which is 10 mbps, you have to set up you client email such as outlook, Eudora, Thunderbird, Mac mail, etc. And do not forget to check your webmail by going to webmail.roadrunner.com because though some emails go to your junk, they occupy space on the email server. Better delete the messages after reading them.

Here are the steps for you to add sub accounts: 

1. Log in to selfcare.rr.com.

2. Then click create new sub user.

3. Then fill up the boxes. You don't need to include the domain (e.g. columbus.rr.com, roadrunner.com). Follow the rules enumerated by the page.

Email Password Reset For Uverse and Time Warner Cable

Emails is one of the widely used type of communication from checking personal messages, sending information, joining social networks, saving important information, etc. For free emails such as yahoo, hotmail, aol and gmail, it is easy for you to reset your password as long as you remember the security question. However, in case you forget those information, there is no way for you to retrieve or reset your password. 

How about for emails which are provided by your internet provider? 

For Uverse, you are provided with a primary email which you can use to check and manage your accounts online, schedule and delete recordings on your DVR remotely, access wifi on a hotspot, access hbo go and max go and many more whatever services they are offering, you have access using your primary email address. Just go to att.com to reset it or you can simply access this password reset website. There are times that it is hard to reset the password especially when you don't recall the answers to the security questions being asked. Do not attempt to keep logging in because it will lock you out after 6 failed attempts and if the tech support is unsuccessful in unlocking it, you will have to wait 24 hours for you to try again. So after 2 failed attempts, call tech support right away and be ready with your passcode. 

For Time Warner Cable Road Runner, you can reset your password by going to either selfcare,rr.com or www.rr.com. If you know your password, simply reset the password by going to selfcare.rr.com. If you not at home, you will need to enter the captcha keys. If you happen not to know your password, just visit www.rr.com, on the bottom portion, you will see the list of additional services they are offering. One of them is resetting your email password. 

It will open another window that has 2 choices. Just click, I don't know my email password. 

It will require you to enter your email address. Enter your email and click submit.

If it is your first time to reset your email password, it will require you to enter the MAC address of your modem. Just look on the bottom portion of the modem and you will see MAC or EA which is patterned like this e.g. 01-23-ab-45-cd-6e. then create your security question. Please remember your answer because it is case sensitive.

If it is not your first time to reset the password, just answer the security question. If you don't remember the answer just call 800-222-5355.

Checking Uverse Bills Online

Uverse has a lot of ways checking bills. One of the ways is to check it online. There are 2 ways of doing it. Either the use of member ID which is your primary email address and through access ID. An AT&T access ID is a username that you create that allows you to manage your cellphone, telco (regular landline), internet (pertaining to dsl) and Uverse. (Note: You cannot link a small business account.) A member ID is the main email address that you created on your uverse install or the email that you used to migrate if you had dsl service.

If you have forgotten your access ID, just go to att.com. On the right side, you will see access your account. Just click the link forgot your user ID?  and it will direct you to enter your contact email. Please remember to update your call back number and contact email information especially if you have Uverse service. 

att.com homepage

enter contact email

If you have not created or linked your account with an access ID yet and forgot your member ID, if you have uverse IPTV service, all you need to do is to get your remote control. Launch U-bar by pressing Go Interactive and then press OK. Scroll to the settings option and press OK again. (please refer to my diagram if you need a guide on Uverse standard remote control)Your primary email will display on the left side of the screen about half way down. If you don't have tv service just call 8002882020. 

The secret to reaching a live rep is to say tech support and Uverse. If it doesn't work just keep saying tech support or just keep quiet. If your account is an INId account just contact 877-334-8112. 

POP and SMTP server addresses

    There are two (2) ways to access emails. One is through the use of your browser which is called webmail and the other is through a software or application called email client such outlook, eudora, thunderbird, etc. That's why you may notice that your email provider may have limited support over your client emails because even though they have provided the email, they don't have control over the behavior of email clients especially if the computer itself is acting up. But in case though that you still opt to use clients I have the list of the email server addresses you may use to set it up. I have a few sample of email providers below that might help you.

     AT&T and Time Warner Road Runner have several domains. For AT&T the domains are listed below but will use the same POP and SMTP server addresses. 

• @ameritech.net
• @att.net
• @bellsouth.net
• @flash.net
• @nvbell.net
• @pacbell.net
• @prodigy.net
• @sbcglobal.net
• @snet.net
• @swbell.net
• @wans.net  

     For Time Warner Road Runner, when typing the address, you will need to change the domain. For example your email is johndoe123@nyc.rr.com, your pop and smtp servers must be pop-server.nyc.rr.com and smtp-server.nyc.rr.com. 

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