Tuesday, December 27, 2011

Changing Wireless Settings Part 2

I promised myself not to talk about work since I wanna enjoy this vacation. But I can't help myself because I know there are still a few of the Uverse customers who need my help and my previous team mates are sending me messages asking me what to do. I just can't keep quiet especially I hear confused people who are using an Intelligent Network Interface Device (INID) or bonded pair type of connection. I know it's confusing when you want to modify the settings of your wireless and you have 2 routers/access points/inside unit. But you don't have to be confused. Even if you have multiple access points, you will only find the system password on the ipsu or the power supply. You can check the picture below. You still use the same gateway IP address 192.168.1.254 to access your router settings.

Now what if you have connectivity issues or you need to connect to the internet wirelessly? Please remember that the ssid which is usually 2WIRE and the last 3 digits of the serial number should match. You need to check if the serial number of the wireless access point and the ssid match. Because if not then you might not be able to connect. If not try to reset the system on your end using http://192.168.1.254. And in case you need help with the wireless passphrase or security key it's found on the router. I wish I can show you the pictures of our wireless access point.



Thursday, December 22, 2011

The Last Supper

Last night, I ate dinner with my team mates at Dad's Kamayan and Saisaki. I enjoyed the food and the company. Though I am resigning, I know that this may not be the last time that I will go out with them because I will still be seeing them around and they are my friends. I will miss them.

My decision to resign was for me to move on and step forward not just because of some issues. I have been attempting to leave the company because of too many reasons. The only reason left was because of my group "Mambo No. 5", who I consider my second family. But now I can resign because soon they will be following me there. I am at peace to leave the company. I think I have proven my worth to the company and I have left a good legacy.

one of my rockstar certificates for perfecting the company scorecard
above is one of my rockstar certificates for having a perfect company scorecard.Yeah, I did it several times from the time I was hired. I have been getting the what they call "throne".

Below are my other latest cetificates for being a top performer year to date.

I did it! Top agent of the year
This is for being sincere in helping our customers
And for making sure that I resolve issues.
 A lot of people are worried that if I leave, they won't be able to ask me questions. I told them they can always ask questions anytime. I will still be around. I love what I am doing. I will just transfer to another company with the same support. But they have to wait for a month. I want to detoxify myself by going on vacation and they will see me again with a smiling face and ready to face the normal challenges.

Asked if I will miss my team. Of course, they are my second family.



Tuesday, December 20, 2011

Did I Do or Say Something Wrong?

I enrolled myself to our online forum because I wanted to extend my help to the people online or as much as I can. I don't know if somewhere I stated in the forum that I am an employee or working for my company. Anyway, I received a message telling me to state my ID. I am not impersonating or something. I just wanted to help so that we won't receive irate callers. As much as I want at the end of the call even if their service is somewhat acting up or there is a misunderstanding on the customers part I am able to make them very happy. This is also the reason why I have this blog. For me to be able to help people. Well not just the ones subscribed to our service but also the ones subscribed to my previous company. I love them both.