What To Do If You Feel That Your Email Has Been HIjacked Or Hacked

These are the symptoms of a possible compromised email address include:

• Complaints about spam being sent from your email address (to persons within your address book or to strangers).
• You are not receiving any email.
• You appear to be missing email.
• You are receiving large numbers of undeliverable or bounce messages you did not send.
• You are not able to login to your email account.
• Unknown email appearing in Sent Items folder.

Generally these are the things that your ISP would ask you to do: 

1. Secure all of your computers against malicious keylogging software that can steal passwords and other personal information.

• Scan all computers with an up-to-date anti-virus program. The AT&T Internet Security Suite powered by McAfee is free to qualifying members and includes anti-virus, anti-spyware, and firewall protection.
• Use an up-to-date anti-spyware (anti-malware) application, as some malware is not detected by anti-virus scans.
• Ensure your operating system has been updated with all the recommended security updates from the operating system provider.

2. Change or reset your password to one not used previously. By changing your password immediately, you can minimize the resulting risk for your AT&T account. You may want to change it immediately to secure your account and again once you verify all computers on your network are free of malware and all Mail Options are valid.

3. Verify Mail Options and make corrections in the event they have been tampered with. (The steps below are applicable to AT&T and yahoo users.

• Access http://www.att.net and click on the Mail button located on the right of the screen and login.
• Access the Mail Options or More Options link in Webmail.
• Verify Your Signature - Check for changes or unknown content within the signature, and update as appropriate.
• Spam Settings - Verify that your own email address is not listed in the Blocked Email Addresses list. If it is, remove it and click Save Changes.
• Filter - Check filters for unknown filters or filters that direct mail to the trash, and update as appropriate.
• Accounts - Check for any unknown listed accounts. Verify the From Name and Reply-to address. If unknown or incorrect, change the From Name and remove the Reply-to address.
• POP & Forwarding - Check and verify a forwarding address, and update as appropriate.
• Vacation Response - Make sure that the vacation response is disabled, unless this is desirable.
• Contacts - Check you address book. Are all your contacts there or any new added or changed?
• Account Information Tab - Log in required. Verify your personal information is correct.

4. Establish or update your Account Security Question and Answer at https://uversecentral.att.com/uvp/myhome.

1. Log in with you user ID and password.
2. On the Main Tab, click on Profile Management.
3. Enter your current password.
4. In the Security Information section, click on Create or Edit Security Information.

Other Considerations

Notify Contacts - Use an alternate email address or another form of contact to warn your contacts not to open anything from your compromised email address. Recommend that they use updated firewall and anti-virus protection and keep all security patches updated. They should also run an anti-virus scan.

Create a New Email Address - If you don't mind losing your email address, it's best to start fresh and create a new one. You can go here to create new AT&T sub accounts.

Keep Records - Your email address is linked to many of your online activities. If your ID is compromised, you don't want the bad guys asking your bank to send a new user name and password to that email account. Keep track of every activity tied to your email account, and if the account is compromised, immediately notify your bank, Credit Card Company and any other related accounts.

Put Online Purchases on Hold - You'll want to make sure your computer is virus-free before you start entering credit card numbers for online purchases. Some malicious software enables criminals to track every key stroke a computer makes.

Additional Security Measures

Wireless Settings - If you utilize a wireless-capable connection device, please ensure that the wireless connectivity is disabled if it is not being used or that security is enabled for the wireless connection. If security is not enabled, anyone within range of the device can use the connection and you as the account holder will be held responsible for any activity originating from your connection.

Browser Updates - Web browsers are constantly updated to improve functionality and security. Keeping your browser updated to the latest version is one of the simplest and most effective ways to protect yourself. To check the version you are currently using, look to your browser toolbar at the top and locate (usually under Help) where it says About, and then the name of your browser. This will tell you what version you have. Then check this list to see if you have the latest supported version for your operating system (OS).

Learn More - Education is an important key to keeping yourself safe and secure online. Several resources are available online, such as OnGuardOnline.gov, a federal government website dedicated to helping you be safe, secure, and responsible online.

source: www.att.com/esupport/article.jsp?sid=KB409170#fbid=EcDeiYK0f92

How To Create Sub Account Email For Time Warner Cable Customers

Creating a sub account for Time Warner Cable is very easy. But the number of sub account emails that you can have depends on what your subscription is. Unlike AT&T, regardless of your subscription, you can have as much as 19 additional sub accounts. And the storage space for their email is unlimited. For Time Warner Cable customers, if you are subscribed to the Ultimate internet package, that's the only time that you can have 20 sub accounts and 50 GB space. That means that if you only have the standard package which is 10 mbps, you have to set up you client email such as outlook, Eudora, Thunderbird, Mac mail, etc. And do not forget to check your webmail by going to webmail.roadrunner.com because though some emails go to your junk, they occupy space on the email server. Better delete the messages after reading them.

Here are the steps for you to add sub accounts: 

1. Log in to selfcare.rr.com.

2. Then click create new sub user.

3. Then fill up the boxes. You don't need to include the domain (e.g. columbus.rr.com, roadrunner.com). Follow the rules enumerated by the page.

Common Browser And FTP Errors

These are the common browsers that you will see and how you can fix them.

1. 400

Bad request.  You entered a URL that is not accepted as correct. Possibly the server being contacted doesn't recognize the document you are asking for or it may no longer exist. It is also possible that it is correct but you aren't authorized to access it. Check the URL to see if it's correctly spelled and that every letter is in the right (upper- or lower-) case. Check colons, numbers of slashes, and tildes.  2. 401  Unauthorized. The site being accessed is protected and you either entered the incorrect password or the host does not want users coming from your domain to enter. Some sites will only allow specific domains to access the site. For example, some U.S. government sites (with the .gov top-level domain name) will only permit users coming from .gov or .edu (educational sites) to gain access. Or some educational sites only allow access from other educational sites. If you are sure you have access to the site, try typing the password again. If you don't have a password or your domain does not have access to the site, you won't be able to access it.  3. 403 Forbidden. You are not permitted to access this document. It is either password-protected or the host does not want your domain to enter.  If you are sure you have access to the site, try typing the password again. If you don't have a password or your domain does not have access to the site, you won't be able to access it.  4. 404 Not found. The host server can't find the HTML document at the URL you've entered. Either you have mistyped the URL, the document no longer exists, or you've been given the wrong URL. If your URL ends in '.htm', try '.html' (and vice versa). To find out whether the site hosting the document is still active, delete everything after the last slash in the URL. If this doesn't work, try deleting the slash and adding .htm or .html to the end. If the site is still running, try and find the page from another location on the site that you can reach.  5. 550 xxxxxxxxx is not a known user Using e-mail, you sent a note to an e-mail address that isn't recognized at the mail server you've specified. The e-mail note got all the way to the mail server (so that part's right), but you may have entered the user part of the e-mail address incorrectly or the user may no longer have an account on that server. Make sure you entered the correct e-mail user name. If you suspect it's an old address or was mistyped in a note sent to you, try looking up a new address using the person's name. Try e-mail address finding tools.  6. Bad File Request The form you're trying to access is not supported by your browser or there is an error in the form. Try using a different browser. If the problem persists or another browser is not available, send an e-mail note to the site's Webmaster. 7. Cannot add form submission result to bookmark list  This error message occurs when you've submitted a search request and then try to save the result as a bookmark. Even though it may look like a valid address, the resulting page does not have a URL that can be reused so it can't be added to your bookmark list. Use the Save As command to save the page to your hard drive. Then you can open the saved HTML page in your browser and add that to your bookmark list. 8. Connection refused by host  You're not permitted to access this document either because it's password-protected or the host doesn't permit your domain to enter.  If you have access to the site and you know the password, try again, making sure you type it correctly and with the correct case.  9. Failed DNS lookup  The URL you requested could not be translated into a valid Internet address by the domain name system. This is either a result of a mistake in the system or you could have mistakenly entered an incorrect URL. Mistakes in DNS lookups are a common occurrence. Simply clicking the Reload button may correct the error. If the error persists, you may have entered an incorrect host name. Try typing the URL again. 10. File contains no data  The site you accessed doesn't contain any Web pages on it. It's possible that you're trying to access the site while the page is being uploaded. Try waiting a minute and clicking on the Reload button. Make sure that the URL is typed in correctly. If the problem persists, try again later. 11. Helper application not found  You're trying to load a file of a type that your browser doesn't recognize. Most browsers can be enabled to view or load file types that they don't otherwise recognize. These files can be sound files, movie clips, graphics, ZIP archive files, or any other type of file you are trying to download. The dialog box that carries this message will tell you the file type that is missing. You can then follow your browser's instructions for assigning a viewer for each file format you wish to view online. It's often better to have certain file formats not assigned to helper applications for Internet browsers. When files are not assigned to helper applications, the dialog box you receive has a 'Save to Disk' option. This can often be useful when you want to download files, such as ZIP archive files, to save them instead of extracting them right away. 12. Host unknown  The server you're trying to reach is not connected, or you have lost your own connection. You may have also entered the URL incorrectly. Click the Reload button and try again. Occasionally, packets don't arrive on the Internet and a second try will work. Next, make sure you are connected to the Internet. If you have lost your connection, simply reconnect and try the URL again. If you still receive the error, check the URL for typos and case-sensitivity. 13. Network connection was refused by the server  Some servers have limits on the number of people or request they can handle at a time. If you get this message, the server is probably too busy to handle one more user. When the server doesn't create its own message to handle this error, this generic message is displayed instead. Try clicking the Reload button until you connect. Or try again later. 14. NNTP server error This error occurs when you are trying to log on to a Usenet newsgroup. An NNTP server is part of your Internet service provider's software, so if this error occurs the software may be malfunctioning or the newsgroup does not exist. Make sure that the URL is typed correctly. If you still receive the error, wait a while and try again. If the problem still persists, contact your access provider and make them aware of the problem. 15. Permission denied This error occurs when you are connected with an FTP site and you are either uploading or downloading. Sometimes the site administrator doesn't want you to upload to the site, download a certain file, or access a certain directory. The site may also be too busy. Check that you are using the correct procedure to upload or download the file. Then keep trying until you succeed. If you still receive the error and know that you're able to upload or download to that site, contact the Webmaster by phone or e-mail.  16.Too many connections--try again later  The limit to the number of people who can use the site at one time has been exceeded. You'll have to wait your turn. Keep clicking the Reload button until you connect or try again later when there is likely to be less traffic. 17. Too many users  To avoid slow uploading and downloading rates, site administrators set a maximum number of users that can access the site at one time. Your request is one too many. Keep trying until you connect or try again later when there is less Internet traffic. Check to see whether the site has mirrors, and try one of those.  18. Unable to locate host  The server is either down for maintenance or you may have lost your connection.  Click the Reload button; sometimes there is an intermittent problem on the Internet. Then make sure you're connected to the Internet. If you have lost your connection, simply reconnect and try the URL again. If you still receive the error, check the URL for typos and case-sensitivity. 19. Unable to locate the server  The server indicated in the URL you typed or clicked from either no longer exists or was entered incorrectly. Check the URL to see if everything is correct. Make sure that everything is correctly spelled and in the correct case (some servers are case-sensitive). You can also check with the source of the URL to verify that it is correct.  20. Viewer not found  Your browser doesn't recognize files of this type. Most browsers can be extended to be able to view or load file types that are not otherwise recognized by browsers, such as movie or sound files. When this dialog box appears, search for a helper application that will open files of this format. Then follow your browser's instructions for assigning this viewer to open files of that format online.  21. You can't log on as an anonymous user  This is another FTP error message. Most browsers submit 'anonymous' as your user ID and your email address as your password. The FTP site you are connecting to may not allow 'anonymous' access. This error will also occur when the FTP server is currently at its limit of 'anonymous' users. Another possibility is that your browser doesn't support anonymous FTP access (for example, America Online's browser). Keep trying to access the FTP site until you succeed. Sometimes the FTP server is too busy. However, if you don't have a browser that allows anonymous FTP access or the site is password-protected, enter your user ID and password manually using FTP software such as WS_FTP or CuteFTP.