Tuesday, January 10, 2012

INID and Uverse Is Not Working

     You have uverse and you have a bundled service e.g. iptv, phone and internet. What do you need to do if all services are not working? Honestly, you don't have to do anything on your end. The type of connection that you have is a bit different from the regular uverse account because you have 2 units where your service is connected. But the main unit is located outside which is the 2wire i312v. It controls whatever you have inside. You need to call AT&T right away because it could be there is an outage, inside or outside wiring issue. If the latter is the problem there is a need for a dispatch. If the problem has something to do with the inside wiring, you need to make sure you're subscribed to the home wiring protection plan for you not to be charged. Better pay $5 a month than pay $55 for labor and a minimum of $55 for wires (This is one time payment.)

     What if you have tv and phone working and internet is not? Make sure it is not a computer issue. Check below the picture guide if you have everything connected right and look at the LED indicators on your 2wire i38HG this inside unit which is the router.

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The green port should be connected to a working phone wall outlet. It gives data signal to your router.

The light indicators should be correct.
Please note that you can reboot the inside unit but not the outside unit. Do not attempt to troubleshoot i3812 which is the outside unit because this is being serviced by your provider. And you don't wanna be accused of tampering. If after rebooting the router and your internet is not working like the nid led light didn't come up then call uverse and ask them to repair the outside unit.
If your inside unit, i38hg is problematic, it keeps rebooting, meaning you frequently see a red power light, then call this number right away: 877-334-8112. (This phone is for INID customers only. If you are NOT and you wanna try that number, prepare to wait for more than 30 minutes for you to be transferred to the right department.) That means you need to have your box replaced. If it has something to do with the other LED , just try rebooting it.

If you have any question, feel free to ask me.

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